E commerce Fulfilment Consulting That Holds Through Peak

For UK retail and e commerce operations where cost per order is drifting, dashboards look green but customer experience says otherwise, and each peak feels like rebuilding from scratch.

Pain points

“Our cost per order is drifting up and I cannot tell the board exactly why.” “The dashboards say we are green, but complaints and chargebacks say we are not.” “Every peak feels like rebuilding the wheel.”

How A&E approaches this sector

We diagnose against cost per order, install tier management that holds through volatile demand, and design improvements for durability across peak cycles with explicit handover to your team.

Relevant outcomes

Typical engagements target 8-17% reduction in cost per order, on time despatch restored above 99%, and KPI rhythm stabilised in 4-8 weeks.

Confidential case study

A UK e commerce fulfilment centre with around 90 core FTE plus flex labour had KPI drift across accuracy, on time despatch, and cost per order. A&E rebuilt the KPI hierarchy, introduced weekly loss reviews, and coached team leaders through escalation. Cost per order reduced by 12% and service rhythm stabilised before peak.

If this sounds like the operational challenge in your business, book a practical discovery call.